List Frequently Asked Questions:
Q : How do I know the list will be accurate?
A: Good question. We guarantee our data will be 100% accurate or we will replace the data
Q : How does your "guaranteed mortgage data program work?
A: Any inaccurate data you purchase from us can be returned for credit and/or replacement.
Q : How frequently do you update your lists?
A: every 30 days
Q : How can you guarantee the lowest prices?
A: We will not be undersold on any purchase. Bring us your lowest price and we will beat it or your order is FREE
Q : How long does it take to get a count back?
A: Within a few minutes you will have your list count and pricing sent to you.
Q : What type of lists do you offer?
A: We literally have a list for every need. We have a database available of over 50 million homeowners
Q : Are all your lists scrubbed against the do not call list?
A: Yes
Q : How do I return a list? Please e-mail back the data that is incorrect.
A: Please view the terms and conditions for exact return specifications. Leads not meeting the return specifications are subject to rejection.
Q : Can you resend my list I didn't get it?
A: Please log in to your account and download the order using your given user name and password. Contact support for additional assistance.
Q : What Format do you send my list order in?
A: We send all leads in word and excel format. Please contact your sales representative for additional options
Q : What is the minimum I can purchase?
A: 2,500 leads is the minimum purchase. However, you can mix and match list types.
Q : How do we compile our lists?
A: We have special arrangements with the major credit bureaus and county courthouses throughout the country to help us compile our data.
Q : Can I pay by check? How does that work?
A: Yes you may pay by check by simply writing out a check like you would normally and faxing a copy to 509-267-6006.
Q: Do you accept credit cards?
A: Yes, VISA and Master Card. Please fax back the credit card form to 509-267-6006.
Q : If I buy a list from you, when will I start receive it?
A: As soon as you purchase your list it will be available in a few minutes during normal business hours.
Q : How long have you been in business?
A: Since 1996
Q : If I buy a list how many loans will I close?
A: You should generate 2-4 good leads per 50 records called, and whatever your closing ratio is from a quality lead will determine your ratio
Q : How do I choose the areas I want the list from?
A: State, area code, zip code, radius from an area, almost anyway
Q : Can I get references?
A: Of course, please view our reference page on our web site.
Q: I see on the references you sent that you only included e-mail address and not phone number? Why?
A: The clients who have been kind enough to agree to be references get a lot of requests so to respect their time we offer a way to communicate with them via e-mail. You may ask them to forward their phone number.
Internet Lead Frequently Asked Questions:
Q : How do I return a bad Internet lead?
A: Log into your account and return the lead(s) on-line. Leads will be credited back usually within one (1) business day.
Q : What is your closing ratio on leads?
A: 6-9% based on customer feedback
Q : What Format do you send my lead order in?
A: We send all leads in word, text or excel format.
Q : What is the minimum I can purchase?
A: $240.
Q : How does your lead quality assurance guarantee to close mortgage lead program work?
A: All you need to do is deposit at least $240 leads to buy leads and any $6 and $12 lead that you do not close will be replaced, no questions asked, one time. Example, if you buy 20 leads and close 3 and 17 don't work out we will give you 17 more.
Q : How do we get our leads?
A: We have literally have thousands of internet properties such as banner ads, search engine placement, e-mail that help us gather the leads.
Q : If I buy leads from you, when will I start receive my leads?
A: As soon as you fund your account on-line you can receive leads instantly
Q : Can I pay by check? How does that work?
A: Yes you may pay by check by simply writing out a check like you would normally and faxing a copy to 509-267-6006.
Q : Do you accept credit cards?
A: yes, VISA and Master Card. Please fax back the credit card form to 509-267-6006.
Q : Do you generate your own leads or do you buy them from others?
A: No, we generate all of our own leads and do not buy them from other companies.
Q: Can you show me some site examples where people apply?
A: 3mortgagequotes.net http://www.mortgageresourcecenter.org
Q: How long have you been in business?
A: Since 1996
Q : How do I choose the area I want the leads from?
A: You can ç”°herry pick any leads you want from anywhere we have available.
Q : Can I get references?
A: Of course, please view our reference page on our web site.
Q: I see on the references you sent that you only included e-mail address and not phone number? Why?
A: The clients who have been kind enough to agree to be references get a lot of requests so to respect their time we offer a way to communicate with them via e-mail. You may ask them to forward their phone number.
Q : What type of leads do you offer?
A: We literally have a lead for every need. We have a database available of over 5 million leads both current and aged.
Q : Are all your leads scrubbed against the do not call list?
A: No
Live Telemarketing Frequently Asked Questions:
Q: What is the cost of your leads?
A: $149 each, purchased in blocks of 5. Any lead not closed will be replaced.
Q : What is your closing ratio?
A: We are seeing 30% closing ratios. This is an estimate and some clients are closing higher and some lower.
Q : Do we get to choose our filters/criteria?
A: Yes, you can choose credit grades, loan types, LTV and geography.
Q : What type of leads do you filter out?
A: We filter out mobile/manufactured homes and property types under 100,000.
Q : What type of special technology do I need to have to get set up?
A: No special hardware/software required. You only need a telephone and internet connection (high speed recommended)
Q : How do you find an interested party?
A: Applicants express interest to buy a home or refinance by applying on-line, or by expressing interest to a telemarketer.
Q : How do I know you will provide me a qualified/verified lead?
A: We make contact with the customer, verify the applicantç—´ vital information and insure they are interested in talking with a loan professional. You will only be transferred leads that meet 100% of your peramiters.
Q : How does the live transfer take place?
A: The telemarketer puts the consumer on hold and dials your phone number. When the telemarketer reaches you the telemarketer provides the name of the applicant and their phone number. Use their phone number to look up the lead on-line. The telemarketer then takes the applicant off hold, introduces them to you and han gs up when the transfer is complete. The loan applicant process continues between you and the consumer.
Q : What hours is your call center available?
A: Typical hours and days are legal times and days in your local area. Please ask your account representative for the most current hours and days.
Q: Are Hot Transfer leads right for me?
A: If you currently buy any type of leads and have been dissatisfied with the quality and/or need a higher closing ratio Live Hot Transfers may be for you.
Q: What is your minimum order?
A: 5 leads at $149 each.
Q: Are Hot Transfer Leads exclusive?
A: Yes, leads are exclusive to your organization and will not be transferred to any other sales professional.
Q: Do you record the conversation between the agent and applicant?
A: Yes, and they are available for your review within 1 business day on-line
Q: Can I increase or decrease the number of Leads delivered?
A: Yes. We can increase or decrease the number of leads you received.
Q: How do I access my account online?
A : Go to http://pioneerinfo.hot-transfers.com/Default.aspx and log in using your given user name and password.
Q: How many leads will I receive per day?
A: Keep in mind there is no limit to the number of leads you will receive in a given day/time you have selected.
Q: Will I be charged for a lead if I do not answer the phone?
A : If you have set up your account to receive leads and you do not take the call for whatever reason you will be charged for the lead. You can go back and contact the lead at a later time.
Q: Can I place my account on hold?
A: You have full control over your account and can pause, restart, change hours and days whenever you wish. Do not use the pause function to hold your account for more than the current day because your account resets the next business day.
Q: What if I am speaking with a hot transfer and another lead is sent over?
A: We highly recommend placing your account on pause if you are speaking to an applicant because you will be charged for the lead if you do not take the call/lead.
Q: I am not receiving enough leads per day how can I increase leads daily?
A: Ask your account representative what is the best option in order to increase the number of leads per day?
Q: What is your lead return policy?
A: The lead are guaranteed to close or replaced. Example, if you purchase 5 leads and close two, three leads will be credited. Maximum credit is the total dollar amount spent. So if you purchase $745 worth of leads the maximum credit can be $745. Return the lead as soon as you know it will not turn into a loan. Your account will be credited usually within one business day with another lead.
Q : How long have you been in business?
A: Since 1996
